Refunds & Returns
- Returns & Exchanges -
Azure wants you to be fully satisfied with your on-line purchase. We will gladly replace, exchange or refund your on-line purchase, other than items designated as "on sale", received within 30 days from the invoice date as long as the items are in a saleable condition with all tags attached. Please ensure, for hygene purposes, underwear is worn when trying on swimwear. Credits will be issued based on original method of payment, excluding any applicable shipping charges.
To return items purchased on-line, simply complete the "Exchange & Refund Form" that was delivered to you with your order. If you require any assistance, use the contact us section in the main menu.
Please complete the form comprehensively so that we can process your request efficiently. If you require an exchange, please be sure to provide full description of the requested item including product name, size and colour.
Please note that postage charges for returning items for refund or exchange are to be paid by the customer. The cost of shipping the exchanged items back to the customer will be paid by Azure. If when returning for a refund, the purchase total drops below the $200 free shipping amount, the flat rate shipping charge will be added. (e.g. Australia $10).
We recommend that returns be sent using a registered mail service as we can not accept responsibility for lost items in transit.
- Pre-ordering Items -
Sometimes we may not have the colour/size you want currently in stock, but we are able to get it in for you. If this is the case we will email you within 48 hours to give you an estimated ETA. At this point you can cancel the order with a reply email with in 48 hours, otherwise the goods will be delivered as quoted.